Our Shipping & Returns Policy
Regions and shipping fees
All products are shipped directly from our warehouse in Wales, UK and are usually dispatched within two working days. The cost of shipping varies depending on the country the item is being shipped to and the weight (kg) of the product(s) being shipped.
Please note: The prices listed below are here to act as a guide. The final amount will be calculated at checkout and converted to your preferred currency.
Under £5 = £2.99 delivery fee
Orders above £5 (but below 4kg) = FREE DELIVERY
4.01 to 20kg = £9.99 delivery fee
0kg to 2kg = £5.99
2.01 to 20kg = £20
USA and Canada
0kg to 1kg = £9.99
1.01kg to 3kg = £20
0.05kg to 0.9kg = £20
We do not ship to the following regions
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St Barthélemy, St Helena, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, US Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Warranty and returns
Returns and refunds
If you've changed your mind and need to return an item, a product can be returned up to 30 days from purchase for refund or exchange.
In-line with our returns policy, your item(s) needs to be:
- In its original packaging with all accessories.
- With its proof of purchase
- In a resealable condition
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account.
What counts as proof of purchase?
Any of the below:
- Confirmation email
- Email receipt
- Order number
- Bank or Card Statement used to purchase online
- In some circumstances, your email address, full postal address and full name may also be used as proof of purchase when this can be tracked via our Sales system.
For any return or refund queries, please contact our Support Team at email@example.com with your order number.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please contact us with proof of purchase and we’ll exchange or refund it. After 30 days, we’ll repair or replace the product for up to 12 months.
This does not affect your rights in accordance with the terms of The Consumer Rights Act 2015.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
Our drop shipping policy
We have a zero tolerance policy for drop shipping. If we discover a pattern of drop shipping (or other forms of fraudulent activity), we will take action. This may include, but is not limited to, cancelling orders, issuing refunds and preventing future orders from being placed.
We use sophisticated fraud analysis software to analyse all transactions placed through our website, orders are frequently blocked without human intervention.
If our terms are breached, we reserve the right to modify, restrict, or ban access to our website at any time, with or without prior notice, at our own discretion.